Who We Are
We're e-commerce experts. We're gear geeks. We build and run websites for retailers of musical instruments and pro audio.
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Musicians Marketing to Musicians
We are guitarists, DJs and SEO strategists; drummers, Web developers, and graphic designers; songwriters, systems administrators and customer service specialists; audio engineers and business analysts; marketers, merchandisers, and more.
We are Mbira Technologies, a diverse team of multi-talented individuals united by a love for music and a passion for Web strategies that help our e-commerce clients to get the right musical gear, at the best possible prices, into the hands of their customers.
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Mission Statement
Mbira seeks to earn the long-term trust and loyalty of every customer by helping each customer make the best gear purchases for their specific objectives, and consistently delivering the best buying experience in the industry.
What We Do
We harness the power of people and the Internet to connect music gear retailers with millions of musicians.
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Using the Web to Change the World of Retail
Mbira Technologies uses proven and proprietary Web strategies to connect top e-tailers of musical instruments, audio gear, and accessories with musicians searching for the perfect combination of price, selection, and customer service. We achieve this connection by making our clients' products easy to find, and buying options easy to understand.
Thanks to our expertise, our clients have realized over $1 billion in sales, and over 1,000,000 satisfied customers have found the gear that's helping make their musical dreams a reality.
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Award-Winning Service
For more than 10 years our client zZounds has earned a Bizrate© Platinum Circle of Excellence award based on customer feedback. The Bizrate© Platinum Circle of Excellence award is earned by online retailers who provide exceptional service to their clients and only a small number out of thousands of retailers receive this award.
Why We Do It
We believe in making rock 'n' roll dreams a reality -- no matter how big or small they might be.
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One Reason Why We Do What We Do
The Mbira Technologies team loves music. In addition to overseeing the online sales and marketing efforts of multiple online retailers of musical gear, many of us are working musicians. But, regardless of whether we play professionally or just for fun, we each play a part in building and maintaining e-commerce websites that help musicians get the gear they need to maximize their potential and fulfill their dreams.
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Other Reasons Why
Digital commerce continues to grow at a strong year-over-year growth rate in the mid-teens, as mobile commerce drives an increasingly meaningful contribution to the sector. (Source: comScore, Inc.)
Careers
Online spending is increasing. Client revenue is growing. Mbira is expanding. Join us.
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Opportunities at Mbira
From the start, we've been successful. Now, in our second decade, Mbira's also experiencing substantial growth. As we continue to expand, our hiring philosophy remains the same as on day one: hire only rock-star Web developers, designers, writers, and customer service reps, then treat them like the professionals they are by providing the resources they need to succeed and rewarding them when they do. Use the contact form below to inquire about a career with Mbira Technologies.
Customer Service Representative (Chicago-Downtown)
About the Position
Mbira Technologies is looking for bright, motivated musicians with customer service, call center, or gear sales experience to serve our customers via phone, email, and chat.
Work alongside other musicians in a fun, creative atmosphere with regular training opportunities to enhance your gear knowledge and customer service/sales skills. Big discounts on gear as well!
We are currently on a hybrid schedule, which consists of mainly work-from-home with in-office trainings, which occur 2-3 days per month.
Start immediately with up to 40 hours per week. Part-time work is also available to fit school, touring, performance, etc. schedules. Some evenings and/or weekends are required.
Qualifications
• Expert knowledge of musical gear and recording equipment
• Customer service or gear sales experience
• Excellent customer service skills
• Good computer/typing skills
• Bilingual (Spanish) skills are a plus, but not required
About the Company
Mbira Technologies runs some of the most popular music gear websites in the country, including zZounds.com, a Top-5 online retail site in the musical equipment industry.
We offer competitive pay and benefits. Full-time employees receive healthcare and dental benefits, life and long-term disability insurance, 401(k) with employer matching, and public transportation vouchers.
All employees receive weekly bonus opportunities, including cash prizes and credit toward equipment purchases. Best of all, you get steep discounts on gear! Advancement opportunities are available for high performers. We also offer a variety of ongoing, company-paid training opportunities and a casual dress environment.
Our offices are in 20,000 sq. ft. of open loft space in River North, within a few blocks of all "El" lines.
How to Apply
Please send a cover letter and resume describing your related experience and the musical instrument(s) you play to callcenterjobs@zzounds.com. We will give priority to applicants with customer service, gear sales, and/or call center experience.
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Company Culture
We maintain high standards for personal and professional excellence at Mbira Technologies. We treat clients as true partners and coworkers as valuable colleagues. So we embrace a casual work environment, enjoy a flexible schedule that allows team members to pursue passions outside of the office, and have a lot of fun in our 20,000 square feet of open loft space in Chicago's River North neighborhood. We take our work seriously -- we just aren't expected to take it home with us.
Contact
Talk to us. If you have a question or comment, or if you would like to be considered for a position at Mbira, we want to hear from you.
Send us a Message
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Mailing Address
Mbira Technologies
57 W Grand Ave
Chicago, IL 60654
(312) 281-1459
contact@mbira.com
Find Mbira on LinkedIn