We are guitarists, DJs and SEO strategists; drummers, Web developers, and graphic
designers; songwriters, systems administrators and customer service specialists;
audio engineers and business analysts; marketers, merchandisers, and more.
We are Mbira Technologies, a diverse team of multi-talented
individuals united by a love for music and a passion for Web strategies that help
our e-commerce clients to get the right musical gear, at the best possible prices,
into the hands of their customers.
Mbira seeks to earn the long-term trust and loyalty of
every customer by helping each customer make the best gear
purchases for their specific objectives, and consistently
delivering the best buying experience in the industry.
Mbira Technologies uses proven and proprietary Web strategies to connect top
e-tailers of musical instruments, audio gear, and accessories with musicians
searching for the perfect combination of price, selection, and customer service. We
achieve this connection by making our clients' products easy to find, and buying
options easy to understand.
Thanks to our expertise, our clients have realized over $1 billion in sales, and over
1,000,000 satisfied customers have found the gear that's helping make their musical
dreams a reality.
For more than 10 years our client zZounds
has earned a Bizrate© Platinum Circle of Excellence award based on customer
feedback. The Bizrate© Platinum Circle of Excellence award is earned by online
retailers who provide exceptional service to their clients and only a small number
out of thousands of retailers receive this award.
The Mbira Technologies team loves music. In addition to overseeing the online sales
and marketing efforts of multiple online retailers of musical gear, many of us are
working musicians. But, regardless of whether we play professionally or just for
fun, we each play a part in building and maintaining e-commerce websites that help
musicians get the gear they need to maximize their potential and fulfill their
Digital commerce continues to grow at a strong year-over-year growth rate in the
mid-teens, as mobile commerce drives an increasingly meaningful contribution to the
sector. (Source: comScore, Inc.)
From the start, we've been successful. Now, in our second decade, Mbira's also
experiencing substantial growth. As we continue to expand, our hiring philosophy
remains the same as on day one: hire only rock-star Web developers, designers,
writers, and customer service reps, then treat them like the professionals they are
by providing the resources they need to succeed and rewarding them when they do. Use
the contact form below to inquire about a career with Mbira Technologies.
Mbira Technologies is looking for bright, motivated musicians with customer service, call center,
or gear sales experience to serve our customers via phone, email, and chat.
Work alongside other musicians in a fun, creative atmosphere with regular training opportunities
to enhance your gear knowledge and customer service/sales skills. Big discounts on gear as well!
We are currently on a hybrid schedule, which consists of mainly work-from-home with in-office
trainings, which occur 2-3 days per month.
Start immediately with up to 40 hours per week. Part-time work is also available to fit school,
touring, performance, etc. schedules. Some evenings and/or weekends are required.
• Expert knowledge of musical gear and recording equipment
• Customer service or gear sales experience
• Excellent customer service skills
• Good computer/typing skills
• Bilingual (Spanish) skills are a plus, but not required
Mbira Technologies runs some of the most popular music gear websites in the country, including
zZounds.com, a Top-5 online retail site
in the musical equipment industry.
We offer competitive pay and benefits. Full-time employees receive healthcare and dental benefits,
life and long-term disability insurance, 401(k) with employer matching, and public transportation
All employees receive weekly bonus opportunities, including cash prizes and credit toward equipment
purchases. Best of all, you get steep discounts on gear! Advancement opportunities are available
for high performers. We also offer a variety of ongoing, company-paid training opportunities and
a casual dress environment.
Our offices are in 20,000 sq. ft. of open loft space in River North, within a few blocks of all
Please send a cover letter and resume describing your related experience and the musical
instrument(s) you play to firstname.lastname@example.org.
We will give priority to applicants with customer service, gear sales, and/or call center experience.
We maintain high standards for personal and professional excellence at Mbira
Technologies. We treat clients as true partners and coworkers as valuable
colleagues. So we embrace a casual work environment, enjoy a flexible schedule that
allows team members to pursue passions outside of the office, and have a lot of fun
in our 20,000 square feet of open loft space in Chicago's River North neighborhood.
We take our work seriously -- we just aren't expected to take it home with us.
Mbira Technologies 57 W Grand Ave
Chicago, IL 60654